Synopsis Connect Welcome Package

Putting Data Control in the Hands of our Customers Welcome to Connect

WELCOME TO SYNEOS HEALTH!

At Syneos, we are always committed to our customers. We understand the need for direct access to performance and operational metrics. We're ready to support you and be your trusted advisor as our partnership evolves.

This welcome package is designed to provide you with all the essential information about our service, Synopsis Connect.

The following items are included:

• Overview of Synopsis Connect • Summary of Services • Access Instructions • References Materials and Support

One of our core values at Syneos is to focus on customer service first. This translates into world-class service and support for you, our customer, so you can focus on your business needs and goals. We appreciate your decision to entrust your outsourced projects to Syneos Health.

If you have any questions or concerns, please do not hesitate to reach out to us. We are happy to help and committed to ensuring you have a positive experience with us.

CONNECT: BETTER DATA CONTROL AND DECISION-MAKING Synopsis Connect is a centralized dashboard that simplifies the monitoring of outsourced projects. It provides customers with an interactive display of their portfolio or project-level data. This user-friendly interface offers direct access to performance and operational metrics, instilling confidence in customers' ability to keep track of their projects' progress. This welcome package is designed to provide you with all the essential information about our service, Synopsis Connect. After successfully completing our rigorous Data Quality process, which includes data verification and validation, all eligible studies your organization outsources to Syneos Health will be seamlessly available.

How we give you the best experience

PARTNERSHIP

Dedicated dashboards provide sponsors with an end-to-end view of your project’s performance in near real-time. Consistent high-quality reporting across the life of the sponsor’s project via a robust certification process.

DATA QUALITY

After completing our rigorous Data Quality process, which includes data verification and validation, all eligible studies your organization outsources to Syneos Health will be seamlessly available in Synopsis Connect.

ROUND-THE-CLOCK SUPPORT

Our Customer Support team is ready to assist you. We have team members located across multiple hubs, including Great Britain, Eastern Europe, North America, and the APAC region.

Access to Connect Our dashboards are designed to facilitate quick and easy access. They offer single sign-on capability and deliver data in ten seconds or less. Follow the instructions below to access your data.

• Before logging in for the first time, please reset your password since you have chosen to Connect with 'Local Accounts‘

• Log into Synopsis Connect via our website:

Feedback and Support

Our dedicated Customer Support team is always available to assist you. We are committed to ensuring your positive experience with us and are ready to help you at any time. Want to learn more? View the manual below.

Customers requiring support for existing dashboards, click below.

Customer Support

Synopsis Connect User Guide

Syneos Health is committed to customers, always. With Synopsis Connect, we can: WHY SYNEOS HEALTH?

• Put control in the hands of the data controller • Utilize technologies that limit unnecessary data access • Provide a shared source of truth to enable data driven collaboration .

• Offer quick and easy data access with single sign -on capability • Deliver robust identity and access management capability • Utilize best practice security standards

About Syneos Health

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients. We support a diverse, equitable and inclusive culture. To learn more about how we are Shortening the distance from lab to life®, visit syneoshealth.com.

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